Contact UsShipping and Returns
Heritage Gourmet Garlic is a Limited Liability Company (LLC).
Shipping Policy:
Shipping
for the Garlic season begins in September!
Products will be shipped in the order in which they are received.
In
most instances we ship via US Postal Service Priority Mail. However
we reserve the right to ship via other domestic carriers at our discretion.
We
will only ship our products to locations within the United
States.
Local
pick-up option is available during the checkout process.
Returns Policy:
We
do our best to ensure your product is of excellent quality, but cannot 100% guarantee
that our products will perform for you. There are too many variables in
gardening. We cannot control what happens in your garden, your gardening
skills or what mother nature brings to your garden.
Open
your shipment and inspect your product immediately upon receipt. The box or boxes must be opened to
help prevent rot/mold. If you are not happy with the condition of your
product, Contact Us immediately about the possibility of returning the
product for an exchange, store credit or
refund. We do not offer store credits, refunds or exchanges for
products that were not immediately inspected and without immediate notification
of a deficiency. We do not offer store credits, refunds or
exchanges for products without a quick return of the original product.
If upon inspection of your product you are unhappy with
the product you received, we will gladly provide a store credit, refund or
exchange for the amount of the product under the
following conditions:
1) You Contact Us within 24 hours upon receiving your
order and inform us of the reason you are unhappy with your product.
2) You Complete & Submit our
online Products Return Form located [ Here ].
3) You return the product to us in
its original packaging within 10 days of you receiving your
shipment.
You
are responsible for the return shipping costs. Our liability is limited to the
actual cost of the product. We will not be able to refund the actual cost
of shipping, but we will provide a store credit, refund or exchange for the costs of the product
providing, upon inspection of the returned product, it is of the unsatisfactory
nature as you indicated in the Products Returns Form you submitted.
As careful as we are, mistakes can be made during a busy
shipping season!
If for some reason we mistakenly (our fault) sent you the
wrong product from the one you ordered, follow the 3 conditions outlined above
and we will cover the cost of return shipping and re-ship the correct product
you ordered free of charge.
If the product you ordered is out of stock, we will contact
you and give you the option of substituting another product that we have in
stock at that time or we will provide a store credit or refund the cost of
the product you ordered.
Our products are produce and will naturally deteriorate as
all produce does. Once
it is shipped, we don't know how it is stored as every home is different and we
cannot control the environment it is are stored in. When we ship your product,
we send tracking information to the email you provided. Please track the
package, open your box(s) immediately and store the product
properly! We
have found that storing garlic in a cool root cellar is ideal, but a brown bag
in your refrigerator also works well.
We
recommend planting your garlic around October 15, because large bulbs do
naturally deteriorate faster than eating garlic. If you placed order
after October 15th, you must plant your
garlic right away. We inspect it before it leaves, but garlic can naturally
deteriorate quickly. You need to plant your garlic right after receiving
it.
Cancellations
Before Shipping:
If you
need to cancel your order before we have shipped it, we will refund your order,
but we do need to charge a 3.5% fee which helps us recoup the costs of credit
card fees and accounting that become associated with each order. In
instances where your order has already been pulled and packaged for shipment,
an additional 10% restocking fee may also apply.